Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely confident when trying Traxpend Pro. If Traxpend does not suit your household’s needs, we offer an unconditional 100% refund on any Pro plan within 14 days of purchase.

2. How to Request a Refund

To request your refund, simply email support@traxpend.app from your registered account email, or submit a request directly in Settings > Billing. Our team processes refund requests within 24 hours.

3. Immediate Cancellation

Cancelling a subscription stops upcoming renewals immediately with zero cancellation fees. You retain Pro access until the prepaid period concludes, after which your account cleanly transitions to the free Starter tier with all historical data intact.

4. Refund Processing Times & Crediting

Approved refunds are credited directly back to the original payment method (card or payment partner). Financial institutions typically post the refund back to your bank statement within 3 to 5 business days.

5. Billing Inquiries & Disputed Charges

If you see an unexpected charge or need invoice clarification, contact support@traxpend.app before initiating a bank dispute. Our team is available 24/7 to resolve billing discrepancies promptly.